marta mobility customer service

MARTA Customer Experience. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. CCRs will provide a Ready Time when the trip request is confirmed. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. Customers will be asked to leave a voicemail with their name and phone number. 5. Parking Availability; Parking Fees; Key Parking Status; More. MARTA Police (Emergency) 404-848-4911. Exact addresses of both the origin and destination. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Indicate the use of a service animal, if applicable. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Partnership Program. Inconvenience in using the fixed route system is not a basis for eligibility. For more information, please call Customer Service at (770) 427-4444. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) The goal: make life simpler for all our employees. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Student Program (K-12) Group Discount. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Door to Door Assistance is available upon requests (see pages 5 - 6). 2. 4. EXAMPLE: Customer prioritizes the Pick-Up Time. Mobility Fares. If you were issued a permanent card, your eligibility expires three years from the date of issue. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Bus times vary by individual route, so be sure to check the schedule for your specific route. 2424 Piedmont Rd, NE 30 Alabama St., SW Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Please be advised For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. We don't offer Reduced Fare versions of any of our pass programs. This service is designed for customers who can use the fixed route system if an accessible route is available to them. The application allows for the following online: The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. MARTA Mobility. MARTA Mobility Customer entering through Rail Station fare gate The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. University Program. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). . In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Train Hours. To request an alternative format, please call MARTA during normal business hours at. Atlanta, GA 30324 Atlanta, GA 30303. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Get to Know MARTA. A MARTA Mobility Service Agent will explain the service and/or mail an application. TDD or FIRS: 1-800-877-8339 After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Assault or threat of assault is prohibited. Mobility Operators are prohibited from administering medication. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. 404-848-5000 . The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Vehicle number and operators name, if applicable When a return trip is needed, indicate the desired pick-up or drop-off time. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. *Unlimited rides for consecutive days beginning first day of use. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority Customer with visual impairment and service animal assisted by a MARTA Mobility Operator illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). We apologize To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Mobility Operators do not provide services that exceed door-to-door assistance. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. MARTA Reduced Fare Office Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. PDF RIDER'S GUIDE - Metropolitan Atlanta Rapid Transit Authority Weekday: 4:45 AM - 1 AM; . 404-848-5389, or mobilitycertification@itsmarta.com, The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Please make sure all personal items are safely secured and out of the way of other customers. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Wheelchairs are defined as three or more wheeled devices. Customer Service. card with a picture each time they board a Mobility Bus. Regular Breeze Cards are not accepted for Mobility certified customers. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Customers must make all changes prior to the date of travel. Lost Item Inquiry Formfor lost items. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 404-848-5000 . MARTA In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Customer Service. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Lost Item Inquiry Formfor lost items. Customers may also cancel via the MARTA website @ Please complete the Partnership Program. . Rail stations have both elevators and escalators. Click hereto learn about MARTA's Travel Training Program. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. 1. Visit our MARTA Mobility page to see the qualifications for this service. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Operators cannot make change. No-Shows that are not within the customers control will not be counted against the customer (i.e. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Accessible Services - MARTA

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