Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Humanify(R) DEI+ Bot . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. CE1Q We're here to help. 0000006957 00000 n Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Learn what we've learned from a resource We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 0000021593 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000016806 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Learn why we use cookies and how to manage your settings. 0000010205 00000 n The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. Privacy Policy. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? on contact center cloud, Voice of the customer best practices and strategy, Want to reach more The best partners. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 0000008977 00000 n We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . 0000012659 00000 n DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. 0000002042 00000 n 0000003537 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. 0000030379 00000 n Engage. To learn more visit us at https://www.ttec.com. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Then manage and measure it all through a single platform to grow customer lifetime value. Learn why we use cookies and how to manage your settings. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Reduce cost and improve CX with recommendations from your front-line employees. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . 0000156137 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000024733 00000 n An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. H\n0y When it comes to your customers, only the best technology will do. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Do Not Sell or Share My Personal Information. TTEC embraces and is committed to building a diverse . These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 4 ways to orchestrate h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream The people, processes, and platforms to optimize your contact center. 0000121691 00000 n Humanify(R) @Home. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Want more insights every month, delivered to your inbox? 0000119471 00000 n from 8 AM - 9 PM ET. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000163192 00000 n 0000194413 00000 n Every channel, in sync, all the time. We help you connect your front end to your back end so all of your operations flow seamlessly. About Us. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). from 8 AM - 9 PM ET. 0000042702 00000 n Reduce cost and improve CX with recommendations from your front-line employees. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream And, when that experience makes customers and employees happy, its an investment that sustains itself. Our TTEC work from home team has 41 preferred residency states. r\a W+ When typing in this field, a list of search results will appear and be automatically updated as you type. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. 28 0 obj <> endobj xref Gain a competitive advantage through automation. 0000007228 00000 n Digital CX Jump-Start. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. The result is a dizzying array of challenges for companies and government entities alike. 0000001601 00000 n Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. PR Newswire (US) Full Year 2022. Find and engage customers across all channels to accelerate growth. 0000006260 00000 n . Locations. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. 0000125548 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. About Us. 0000008022 00000 n 4 ways to orchestrate 0000037328 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000017388 00000 n Privacy Policy. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. 0000074155 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. 0000014537 00000 n %PDF-1.4 % 0000035148 00000 n Exceptional customer experiences start here. . News Mar 2, 2021. What You Bring to the Role. The result: Customer experiences that feel human even when they are not. 0000001176 00000 n Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. 0000009922 00000 n 0000156098 00000 n We make it easy. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. It also provides tolling and transportation. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. 0000004257 00000 n 0000009592 00000 n Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. V"x(aL|i4c#\rFXX~lle4|Q;M The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000040915 00000 n A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Eliminate friction and create value . base with new products and services 4. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. Clarabridge Engage is now Qualtrics Connect. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. One that tells you what is happening in the present. 0000050107 00000 n amazing customer Learn why we use cookies and how to manage your settings. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Subscribe to TTEC's eNewsletter, Dialogue . 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Find and engage customers across all channels to accelerate growth. Contact Center Automation Tools and Trends READ THE ARTICLE. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 0000030939 00000 n "I am excited to welcome Chuck back to the TTEC family. What are two TTEC engage products? 0000002238 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. practices and strategy, Want to reach more customers? 0000124950 00000 n 0000002397 00000 n Elevated. And deliver CX at scale. Financial highlights for the two segments are provided below. 0000017351 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream February 27 2023 - 04:05PM. 0000017236 00000 n Consumers choose where, when and how they interact with you. 0000005949 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Get the agile tools to transform your total experienceone stage at a time. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. Our services help you design, build, and operate exceptional customer and employee experiences. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Yes, it is possible. 0000001643 00000 n Whether you are starting from scratch or have a plan in place, we will meet you where you are. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . 0000008880 00000 n optimize CX. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. 0000025542 00000 n 0000003270 00000 n Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Now, how cool is that? Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. and the CX expertise to enable your success. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Custom built to solve your specific challenges. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". 0000026716 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. 0000031129 00000 n The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. specific challenges. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. News Mar 19, 2021. 0000194296 00000 n Omnichannel technology that delivers personal CX at scale. 0000028000 00000 n TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Elevate your sales team through sales outsourcing, including a customized growth services playbook. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000041483 00000 n Our teams of knowledge workers . The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. The Company provides . We combine leading technology partnerships and the CX expertise to enable your success. Privacy Policy. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. The best outcomes. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 6 Reasons to consider nearshoring now GET THE GUIDE. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000002727 00000 n For 40 years, our business has been helping companies make their customers happy. About Us. Reduce cost and improve CX with recommendations from your front-line employees. We combine leading technology partnerships and the CX expertise to enable your success. 0000008629 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. When it comes to your customers, only the best technology will do. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. TTEC Engage is a 60,000+ employee service company . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Operating Income was $168.5 Million or 6.9 Percent of Revenue. Options New. From data to insight, and insight to business value. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000005907 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. and reduce cost to serve. Guaranteed. strategies for right now, Top customer service TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Koskovich was previously COO at Telus . Business transformation begins with innovative customer experience strategy and insights. hb``Pf``AX8> 9K?0bF 0000010434 00000 n Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Learn what we've learned from a resource The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage.
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what are the ttec engage products