We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Service Status Center | Comcast Business Our community is your official source on Reddit for help with Xfinity services. Tips in case of an outage What if my power is out? A recent storm brought down a tree which took down one of the above ground cables by my house. Please send us a PM with your first and last name, as well as house numbers to your service address. Comcast does not do tree trimming. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! #iworkforComcast In the top right corner, you'll see a little chat icon near the bell icon. Report an issue Select Chat. . Who do you call for a downed cable line? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Low hanging main line cable | Comcast Business Support Community For your safety, do not touch or move the downed line. I am an Official Xfinity Employee. Contact Us - Customer Service Phone Numbers & Chat | Frontier You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Contact Us - Customer Support | DISH According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. How to stay in touch with Verizon during an emergency Scan this QR code to download the app now. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Full special report: Alex Murdaugh found guilty in murders of wife and son In the 'To' line, type "Xfinity Support" there. Its important that you dont exit the vehicle unless youre in imminent danger. Cloudflare Ray ID: 7a2ad44e3df86ef8 Please contact the moderators of this subreddit if you have any questions or concerns. How to Reach a Real Person at Comcast/Xfinity. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For immediate assistance, check out the Xfinity Assistant. Throughout our history, DISH has always put customers first. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. The tree and the cable are both on the grass verge next to my property. Write your 17-digit account number on the "For" line of your check or money order. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. How do you get straight to a representative? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. . How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity came out and verified that it isn't live. How do I report a downed telephone line? | AT&T Community Forums Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you! If you have questions about your services, we're here to answer them. That's not what we want to see! Press question mark to learn the rest of the keyboard shortcuts. What to expect: Your complaint will be posted online in a public database. Sky News - Wikipedia Create an account to follow your favorite communities and start taking part in conversations. We have made changes to keep employees safe so response and call times may be longer than usual. Report a downed power line - Pacific Gas and Electric Company By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The tubing will start to shrink almost right away. Scroll down and select Manage Internet. Find an Xfinity Location Check the status and hours of locations near you. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Id give them a ring. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. See how you can save when you add Comcast Business Mobile or add a new line. I have a downed line in my front yard. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. I have a downed wire in the middle of the street. It's in front of my yard, and it goes across the street. Hope this helps you out. 3.) If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. @XfinityThomasChow long does it take for someone to reply? Call 9-1-1 immediately to report a fallen power line. New comments cannot be posted and votes cannot be cast. Call 800.288.2020 . to Call your mayor's office. You will need to contact a tree trimming service yourself. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Like. Verizon Business customers. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. How to report a down or damaged CenturyLink line. Question: Does Comcast Hve To Repair A Cut Cable Line. Call us anytime at. Click Continue. Jul 2007 - Sep 20169 years 3 months. The tree and the cable are both on the grass verge next to my property. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Downed/hanging electrical wires - who to report to? | Universal Hub Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. A drop-down list appears. How to report a downed wire if I'm not a customer? Downed power lines and safety after a storm - CenterPoint Energy how do i report a downed comcast line? - perfumexo.com A drop-down list appears. Comcast Xfinity problems in the last 24 hours. Privacy Policy. -ATTU-verseCare. Filing a report of a low hanging cable? - Google Groups Please help before someone gets hurt. To confirm, are the wires in question still low-hanging by chance? Voting closed 14. I think it may be the original phone line. You can email the site owner to let them know you were blocked. 5. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. This post was marked as solved. Sound the horn, roll down your window and call for help. Eastand Royal - Vice President of Customer Experience - LinkedIn I suspect it's an old wire). Heads up: Extreme weather or other factors can bring down lines, including electrical lines. An official employee, such as myself or whoever is first available, will respond. Don't worry, we'll never do that as it might cut into our profits for the quarter. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Whenever there is an outage, your first step is to report it via email or twitter. Press question mark to learn the rest of the keyboard shortcuts. My thinking, if I were to do this at my house would be that that 1.) Exposed Line/ Wire - How To Report & Things To Know From AT&T For immediate assistance, check out the Xfinity Assistant. Do what's best for your business. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. A tree in my back yard has two large branches resting on the phone/TV cables. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A drop-down list appears. Thank you for reaching out to the Digital Care Team. -You are responsible for the "mast," the . Reporting A Downed Dangerous Pole | AT&T Community Forums If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Enter another ZIP to see info from a different area. Report unburied cables, exposed wires, or downed lines - AT&T I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! This post was marked as closed. Click the "New message" (pencil and paper) icon, 3. This website wants shut Then Call Us. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I am extremely frustrated this issue has not been of the upmost importance to your company. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Click Continue. This website is using a security service to protect itself from online attacks. Hello @ryanray.rr81 and thank you! Asking on behalf of my place of business. For immediate assistance, check out the Xfinity Assistant. We've had a downed wire touching our building for about two months at this point. If you smell natural gas or see downed power lines please do NOT use this page. How do I get Comcast to fix a cable line? - MetaFilter Contact Us | Comcast Business Support Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Downed Power Line. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. BBC - Wikipedia We've had a downed wire touching our building for about two months at this point. Jacksonville, Florida Area. Internet Security with Xfinity - Report Abuse Press Enter to send it. Can you direct message your name and address? How do I report a downed line in as few steps possible Hello @user_300363 and thank you! Our community is your official source on Reddit for help with Xfinity services. Woman battles Comcast over downed line - WSAZ I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. I am a bot, and this action was performed automatically. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. how to report downed wires | Xfinity Community Forum They have been hanging very low for over a year. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. If youve got a free afternoon, you can run the cable yourself and save some money. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. With our new Xfinity support chat, you do not need to input the name of a person. Let us know if you find downed or uncovered wires or cables in your area. How does cable internet get to your house? Can you direct message us your name and address, please? Reporting this to comcast seems to be a problem. Make sure you are signed in with your Xfinity credentials. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. It's a hazard to pedestrians and vehicles! Report A Downed Line. Select Restart Modem to begin troubleshooting. I do apologize once again for the delay on our end and sincerely appreciate all your patience! Thank you so much Anthony for sending us over those details and the Modmail. We're sorry that didn't solve your issue. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Press Enter to send it. Comcast: Cable wires are hanging very low across our - GetHuman Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. We have all the tools to help with your cable line and make sure it gets taken care of. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Let us know. Store Locator Status Center Check for outages and troubleshoot your services. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. Comcast Xfinity Outage Map Is The Service Down? Type your message in the text area near the bottom of the window. up. Performance & security by Cloudflare. Stay put and call 911. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Report downed power lines at 713-207-2222. How do I report this? Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. 1. I called but only received voice mail. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Select Start Troubleshooting to begin your modem restart. If you receive overhead electric service, your electric system con- sists of the following: 1. Call 800.288.2020. If you absolutely need to have it removed, consult with an electrician before doing so. Comcast landlines are being used by homes and businesses alike. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Just select Xfinity support and you will be able to speak with the next available specialist. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. However, its critical not to cut into a power line, as you know. Please call this number (855) 307-4896 to set up your service. How do I know if my home is wired for Comcast? There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. What to do if you see a downed power line - Pacific Gas and Electric The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Asking on behalf of my place of business.
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how do i report a downed comcast line?