Avoid this store at all costs. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Average Delivery Time. In just a few steps, we'll have it sorted. She got the problem sorted in minutes. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Hey Karl!Thanks for taking the time to leave us a review. Unable to get in touch with anyone from customer service to resolve issue. Order placed on Monday standard deliver paid for and the parcel arrived the next day. - Anonymous. Bought a pair of Boss trainers at the end of November 2022. 10% off at Footasylum on first orders with this promo code. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Once Footasylum has received and inspected your order, a refund will be issued. Before returning items you must notify Footasylum by telephone, letter, or email. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. - Kristy Smitten, posted 11 months ago Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Replies to negative reviews in < 24 hours. Purchased 2 pairs of Salomon trainers in different sizes. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Suggested companies are based on peoples browsing tendencies. New customers only. Here are 8 tips for writing great reviews. I have sent them back the undamaged trainers in a damaged box as I received them. I would avoid at all costs. Delivery to Australia was super cheap and very very fast! " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Find out how we combat fake reviews. Read Customer Service Reviews of www.footasylum.com - Trustpilot Just noticed that the box they have sent them in isn't for the correct trainers. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. When you purchase through links on our site, we may earn an affiliate commission. This arrived within only two working days and all items were delivered intact and all there. They have scribbled size 7 on it. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Extremely moody.I've never seen such self absorbed people. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Tried to send Crocs back as they didnt fit my daughter. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Received 2 small refunds for I don't know what! That is great news about the fast delivery.We hope to see you again very soon. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! It goes against our guidelines to offer incentives for reviews. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We use dedicated people and clever technology to safeguard our platform. If you'd like to return your order, you can within 14 days of receipt. Footasylum discount codes - 60% OFF for February 2023 | T3 There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. A pop-up box will appear revealing the code. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. very helpful as Liverpool didnt answer the phone. Please note that we may share your email with the company to verify your order. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. I have worked in retail for over 15 years. Got them cheaper than any other website. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered some trainers at 10.30pm amd paid for next day delivery. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. By continuing to use this website, you agree to the use of Cookies. Round and round in circles. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Verification can help ensure real people write reviews about real companies. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Keep up the good work Terry!Thanks so much.Tanya. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. First and last time I will use this company. - Lisa Lynch, posted 1 year ago Thanks,Rebekah. Purchased 2 pairs of Salomon trainers in different sizes. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Thanks. Totally amazing service cannot fault. My Returns - Footasylum.com Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Was told that neither was possible because I didnt return them in the original shoe box! "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Unable to get in touch with anyone from customer service to resolve issue. A refund can take up to 10 working days to show in your account. Footasylum discount code: 20% OFF in March - Mail Online For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. OG Stack Longline Puffer Jacket. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Verification can help ensure real people write reviews about real companies. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Strengthen your review by uploading photos & videos. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Was looking everywhere but at her customers. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. We also ensure all reviews are published without moderation. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Shocking service avoid disappointment. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. - Rebecca Jones, posted 1 year ago Absolutely fuming with this company. Email and text communication was prompt and efficient. Unable to get in touch with anyone from customer service to resolve issue. They were dispatched quickly and delivered within a few days to Northern Ireland. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. 10/10 will not be using footasylum again. Ordered item was faulty. Lancashire In real life, they are dull, boring and have no character at all. Christmas Gifts | Christmas Gift Ideas | Footasylum Great to hear that the parcel arrived so quickly. Next time it will be JD SPORTS for my next purchase. Up to 60% off at Footasylum on selected women's t-shirts. Shoved the card machine into our face. Bought a pair of Boss trainers at the end of November 2022. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. 44.99. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Refunds are made to the original payment method, and products must be in their original boxes and packaging. We are so glad to hear you are happy with the service. very helpful as Liverpool didnt answer the phone. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. To contact the Footasylum customer service team, start a live chat on the website. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Frasers Group reportedly offers to buy Footasylum Get your sneaker fix anytime, anywhere with the Footasylum app. Only response was we would receive a call within 8 hours - that was two days ago! I will always order with footasylum I am very happy with the service and products. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Full price items only. They sent me trainers in a damaged box. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan.
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footasylum returns faulty