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%PDF-1.4 Plann. n�3ܣ�k�Gݯz=��[=��=�B�0FX'�+������t���G�,�}���/���Hh8�m�W�2p[����AiA��N�#8$X�?�A�KHI�{!7�. 556 556 556 556 333 500 278 556 500 722 500 500 500 0 0 0 (Trans. �Tx���gwn��h����|.yK��5�-m�@�� ��惔7ǧ=��^��oޙ32K��;�W��[9����BS������*��&1�.���`��3dR�;��*���D>��9��Eӧ�6�x�qR�ļ)ft�[L���2���+V���)㨴�-�g�� �j�U:�����V����lҠ���ѵ?������BϨ�LjU*������y׬������� ��y����.w��� 0000003130 00000 n /StemV 78 << << 0000031542 00000 n << /FirstChar 32 ITIL change management is a process designed to understand and minimize risks while making IT changes. /FontDescriptor 5 0 R 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ��A�t������X�" S���%rO�r�i!���-E\0�G�O��r��n. /Resources << /Width 649 0000019419 00000 n � ����aӘ��� �s"� +�� � /Parent 1 0 R of changes. 0000112307 00000 n << lr����4�S�yUh&s�y�n�4&��|�4п3i�^����-�,h�Z�����8��K�� �Sj�[��"�|fU�}��=�i�`��E�3���l�-�ǘF��Ϝ��hɋ�SP8�C��������Ӑ��/������g6�9k���F��r`�� S�"K4�ɫJ�e����m���^�D��I4�����~�(����p�d�&֓q+��;� ����\�6 �m�����FZ�o%��[y��r��q~-���d�V�皺3�o�f�51��U4�i4��|����Ł�:�r(�e"U�1��(AL��=)hbՉ�\�FF��L&�k�X`n���V�=%,[?2Md[����\?ǜ,��F0���;���~۳������|��d��2)i$N9=�(��o�$�J3��1d��� � �u�@�w��r�����@�Z�~;a�(5Yqa��D��Z��]X����A���55�B�2ނ���� �ҲpFK��^�'�qn��oe�k�{��kY�7Y�S�Tx[=I�Y��3V��u�n��r0�r�h/{��(Ҍ��#�9?�D�&�N�j� 0000087540 00000 n endobj ITIL lays out a number of IT service management (ITSM) best practices, including release management, change management, incident management, problem management and many other aspects of running an IT shop so that its priorities align with the business’s. ITIL change management is the process of planning, designing and implementing IT changes with minimal risk and distruptions. B EC���'�-�������C@B�������� 0000042305 00000 n %PDF-1.7 %���� endobj /MediaBox [0 0 841.919 595.2] 83 0 obj <>stream endstream endobj 8 0 obj <> endobj 9 0 obj <>/Rotate 90/Type/Page>> endobj 10 0 obj <>stream Businesses have two main expectations of the services provided by IT: The services should be stable, reliable, and predictable. 538 0 obj <>stream /Subtype /Image /Length 69461

The services should be able to change rapidly to meet evolving business requirements. 0000019865 00000 n

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