Dissatisfaction with department stores’ call centers dropped the most, from 77 in 2017 to 74. Available to download in PNG, PDF, XLS format, Access to this and all other statistics on 80,000 topics from, Leading supermarkets in the U.S. 2019, based on retail sales, Leading 100 retailers in the U.S. 2019, based on U.S. retail sales. This statistic is not included in your account. Then you will be able to mark statistics as favourites and use personal statistics alerts. Overview and forecasts on trending topics, Key figures and rankings about brands and companies, Consumer insights and preferences in various industries, Detailed information about political and social topics, All key figures about regions and countries, Everything you need to know about Consumer Goods, Identify market potentials of the digital future, Technology Market Outlook Number of Starbucks locations worldwide 2003-2019, Market share of leading carbonated beverage companies worldwide, Total number of Nike retail stores worldwide 2009-2020, Revenue and financial key figures of Coca-Cola 2009-2019, Profit from additional features with an Employee Account. Please create an employee account to be able to mark statistics as favorites. Walmart is enjoying higher customer satisfaction scores, according to Cowen, the result of pay hikes and store improvements. That’s down 4% from the retailer’s 2017 score of 73. Offers may be subject to change without notice. As soon as this statistic is updated, you will immediately be notified via e-mail. FORTUNE may receive compensation for some links to products and services on this website. As a Premium user you get access to background information and details about the release of this statistic. "Supermarket Consumer Satisfaction with Walmart in The United States from 2008 to 2019. Walmart also earned the lowest ranking in the supermarket segment with a score of 72, down a point year over year. The USPS scored 74, while the two publicly traded shipping companies each scored 79. and last updated on September 28, 2020 04:07 PM .
By Please note that the winner must be officially verified before being listed on this page. This feature is limited to our corporate solutions. A free inside look at company reviews and salaries posted anonymously by employees. The overall score for the category was 76, down 1.3% compared with a score of 77 in 2017. facts. +1 (212) 419-5770. Sam’s Club stores posted an index score of 80 to finish second, while BJ’s Wholesale Club, Dillard’s, Kohl’s and Nordstrom tied for third with scores of 79. Try our corporate solution for free! Please authenticate by going to "My account" → "Administration". Results are based on surveys conducted between January and December of 2018, except in the internet retail category, which covers only last year’s holiday season. The survey also rated the three major U.S. shipping services. Customer service inevitably suffers. A paid subscription is required for full access. Therefore, there is a delay between the end of a sweepstakes period and the posting of the sweepstakes winner on this page. I bought a bike in Walmart in Tempe, AZ (800 E Southern Ave, Tempe, AZ 85282). Postal Service trailed both UPS and FedEx in customer satisfaction with shipping.
You can only download this statistic as a Premium user. You need a Single Account for unlimited access. 2,087 Walmart reviews. Terms & Conditions. The 2018-2019 American Customer Satisfaction Index (ACSI) for retail stores and websites shows that customer satisfaction continues to slide from a … Trader Joe’s was ranked first with a score of 86. Quotes delayed at least 15 minutes. Learn more about how Statista can support your business. Customer satisfaction with Walmart was lower than the national average for supermarkets in the United States in 2019. The lowest-rated department or discount store is Sears, with a score of 70 out of a possible 100 points. Salary information comes from 175 data points collected directly from employees, users, and past and … All rights reserved. Update, Insights into the world's most important technology markets, Advertising & Media Outlook Here’s what you need to know, These are the foreign leaders who have congratulated President-elect Joe Biden—before Donald Trump has, Biden received more total votes than any presidential candidate in U.S. history, CA Notice at Collection and Privacy Notice, http://www.djindexes.com/mdsidx/html/tandc/indexestandcs.html.
In, ACSI.
All Rights Reserved. Walmart customer reviews. Low unemployment may signal a strong economy, but it drags along more employee turnover, especially in the relative low-paying retail and service industries. Quick Analysis with our professional Research Service: Content Marketing & Information Design for your projects: Industry-specific and extensively researched technical data (partially from exclusive partnerships). and over 1 Mio. The ideal entry-level account for individual users. Rewards or "prizes" are often given for completing customer surveys such as this (check your receipt for details). As a Premium user you get access to the detailed source references and background information about this statistic.
ACSI. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell My Personal Information | Ad Choices March 3, 2020. ACSI attributes the decline in customer satisfaction with retailers to, at least in part, indifferent customer service. Costco topped the category with a score of 83, unchanged from a year ago. ", ACSI, Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2019 Statista, https://www.statista.com/statistics/819713/supermarket-consumer-satisfaction-walmart-us/ (last visited November 08, 2020), Supermarket consumer satisfaction with Walmart in the United States from 2008 to 2019, Global retail sales of the leading U.S. retailers 2019, Number of U.S. stores of the leading retailers in the U.S. 2019, Most popular retail brands on Facebook 2020, Global top 10 online stores 2018, by net sales, United States: top 10 online stores 2018, by revenue, U.S. leading e-retailers 2020, by market share, Leading Android shopping apps in the U.S. 2020, by downloads, Leading iPhone shopping apps in the U.S. 2020, by downloads, Leading advertisers at the Academy Awards 2019, Weekly customer visits to Walmart stores worldwide from 2017 to 2020, Total global visitor traffic to Walmart.com 2020, U.S. supermarket consumer satisfaction: Walmart 2008-2019, U.S. department and discount store consumer satisfaction: Walmart 2008-2019, Share of consumers who shop for fresh meat at Walmart in Canada 2016, by region, Chile: number of Walmart stores in 2019, by format, Mexico: number of Walmart stores in 2019, by format, Argentina: number of stores owned and leased by Walmart 2019, Central America: number of stores owned and leased by Walmart 2019, Chile: number of stores owned and leased by Walmart 2019, Leading Wal-Mart packaged food sub-sectors in Canada 2008-2012, by product launches, Brazil: number of Walmart stores in 2018, by format, Mexico: number of stores owned and leased by Walmart 2019, Brazil: number of stores owned and leased by Walmart 2018, Annual grocery sales of Walmart in Canada 2014, by brand, Walmart: number of stores Mexico 2011-2018, Walmart: number of stores Central America 2011-2018, Walmex: number of employees 2018, by region and contract, Christmas turnover of supermarkets in the Netherlands 2006-2017, Online car insurance consumer satisfaction score South Korea 2017, by provider, Ease of monitoring fixed phone line usage in the EU in 2015, Insurance customer satisfaction worldwide 2018, by generation, Products used to treat a cough-cold in the U.S. 2016, Online grocery shopping in the United Kingdom (UK), Find your information in our database containing over 20,000 reports, Tools and Tutorials explained in our Media Centre, The highest-ranking supermarket in that year was Trader Joe’s with a score of 86, total global revenue amounting to 514.41 billion U.S. dollars in 2019, In 2019, there were over 11,700 Walmart stores worldwide.
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